Shipping & Returns
Shipping Information for JoesUSA.com/Koloa.com:
The approximate handling time for an order is one (1) business day, which does not include weekends or holidays. This means whenever an order is placed we have 1 business day to confirm shipping on the order (the day the order is placed on counts as Day ). The order is then expected to be shipped within 2 business days. Standard delivery is 3-5 business days after that. Please be advised, some tall and larger sized items may take longer than the estimated delivery times.
Koloa.com offers returns for most items within 30 days of receipt of shipment.
Please return to our store, Joes Stores, RETURNS, 23461 Ridge Route Dr., Ste I, Laguna Hills, CA 92653. Please include a copy of your invoice with the reason for return and if the product is returned in its original condition, (new & unused-tags must be attached), within thirty (30) days, we will be happy to refund your account for the product, we do not refund your shipping. Returns must be within thirty (30) days. If you have more than one item to return/exchange, please send in one package.
Please return to our store, Joes Stores, EXCHANGES, 23461 Ridge Route Dr, Ste I, Laguna Hills, CA 92653. Please include a copy of your invoice, and make sure to write on the invoice what size and color you would like to receive, we only do “even” exchanges. We neither sell, nor accept in return, products that are used, stained, damaged or smell of cigarette smoke. Returns must not be washed, worn or altered. Do not send back products if this is the case, a refund or credit will not be issued, and we will not return them to you at our cost. If we cannot put this item back on our shelves to restock and sell, we cannot issue a full refund. We will charge a restocking fee (50% of item's price) for items that are not in their original condition. Please keep your return tracking information in case you need to contact us.
- Please allow 14 days for us to receive and process your returned merchandise.
- We will refund the price of the merchandise, including any taxes you were charged, excluding all applicable shipping charges, upon receiving the item. Allow up to two billing cycles for your credit to appear on your statement.
Requirements for a Full Refund
- Items must be in new condition
- Items must be returned with all original packaging and accessories
- Clothing must be unworn
For questions regarding products, returns, or order delivery, please contact us at